Please note: THIS IS A BINDING CONTRACT. If you'd like to receive information on rates and pricing please fill out our 'request a quote' form under event staffing and we will reply with an estimate of cost of services.
Complete this form to reserve staffing services from Austin's Elite Staffing (AES). A 25% deposit is required at the time of booking to secure your reservation. Austin's Elite will provide one (1) hour of complimentary consultation, after that you will be charged by the hour for any kind of consultation and/or coordination.
Thank you for choosing Austin's Elite, we look forward to serving you!
Client Contact Information
Black button-down shirt, black slacks, and black tie is standard attire for all events. Specialty attire requests are subject to approval and may require provision by the client.
I acknowledge that by submitting this contract I am required to remit to Austin’s Elite the balance of the invoice for services I have requested for the date(s) listed, three (3) business days prior to the date of my event.
During peak seasons and peak event dates we reserve the right to require a 3 hour minimum per staff member, 4 hour minimum for Saturdays.
Travel Time: All events outside the Austin service area will be charged round trip mileage fees. A rate of $11 per hour per staff member will be applied for the additional drive time outside of our current service area.
Holiday Rates are increased by $10 per hour per staff member. Holidays include New Year's Eve, New Year's Day, Easter, the Fourth of July, Halloween, Valentine's Day, Thanksgiving, Christmas Eve, and Christmas Day.
Payments: A 25% deposit is required in order to hold your date and get your event staffed on our schedule. The remaining balance is due three (3) days prior to the event date.
The invoice provided is a pre-event estimate based on your expressed needs and the information provided to us. Occasionally clients require additional unforseen services the day of the event. The final invoice will reflect any additional services provided during the event. The final invoice will be billed within (3) three business days following the conclusion of the event. Any adjustments will be debited or credited to your account within three-to-seven (3-7) business days of the conclusion of your event. Invoices are typically provided in three days or less, but during peak times we allow seven (7) business days to process final invoices. Final invoice is due upon receipt.
Cancellations: Austin Elite Staffing office hours are Monday through Friday from 9:00 am to 5:00 pm. Any cancellations that are made in advance of three (3) business days prior to your event date are eligible for a 50% refund. Cancellations made prior to 4 business days of your event will receive full refund minus a 15% admin fee of final invoice. Cancellations made within forty-eight (48) hours of the event will forfeit all payments. All cancellation notifications must be: made in writing (email accepted), submitted to AES during working business hours (Mon-Fri 9am-5pm except holidays), and acknowledged by AES personnel. Please send all cancellation requests to firstname.lastname@example.org. Our office staff will respond to such requests on the same business day they are received. Voicemails are not an approved cancellation method, but please also call us at (512)804-5851. Extenuating circumstances may factor into our decision to approve cancellations and/or make exceptions to our refund policy.
Alcohol: Neither the client nor anyone representing the client is allowed to request or knowingly allow service providers to serve liquor to minors. Service providers reserve the right to refuse service to anyone believed to be overly intoxicated, belligerent, or without proper proof of age. Our staff is required to follow all TABC laws and regulations.
AES staff members will attempt to verbally notify the client and/or a responsible party if they witness an intoxicated person or disturbance. It is not Austin Elite's policy to handle such cases.
AES carries a four (4) million dollar limited liability insurance policy to cover staff incidentals. If individuals other than AES TABC certified staff members are found to be serving alcohol, or if alcohol service continues after AES staff has vacated the event, the insurance policy will be nullified and AES will not be liable.
Lost Items:Austin's Elite is not responsible for items lost or left behind at an event or venue.
Force Majeure: Notwithstanding anything to the contrary in this agreement, if the provisions of staff by the Vendor is delayed for any reason beyond its control, including inclement weather, government acts, or acts of mother nature, or the client's interference with services, the Vendor shall not be held in breach of this agreement.
We appreciate your time & consideration! Cheers!
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