Please review the following information thoroughly. Please note. This is a binding contract.
50% deposit to book your rentals. Full payment for rentals is due 14 days prior to your pickup/drop off of rentals. There will be an additional admin fee for all rental pickups drop off based off the caliber of the gear you are renting.
Austin’s Elite office hours are Monday through Friday from 9:00 am to 5:00 pm.
Cancellations must be submitted more than or up to (14) business days prior to the date of your rental pickup/drop off. All cancellations on rentals before (14) days are subject to a 25% service charge. If we are coordinating outside vendor rentals – the cancellation refund policy is on their specific terms. Any cancellations/changes to your rental invoice that are made between (14) business days prior to your event will be subject to full price of the invoice. All cancellation notifications must be: made in writing, submitted to AES during working business hours, and acknowledged by AES personnel. Voicemails are not an approved cancellation method. Any cancellations that need to be made outside of business hours will need to be submitted via email and accompanied by a voicemail. Austin’s Elite office # is (512) 804-5851. Emergency number is (512) 840-9080.
If final balance is not paid by the the aforementioned due date, we will run the card on file and send you a receipt by email. There will be a $50/per day late fee added to invoice for everyday payment is not received past the ‘due date’ until payment in full is received.
All items that are lost, not returned, or come back damaged are subject to replacement fee in full for the items that were compromised.
Not withstanding anything to the contrary in this agreement, if the provisions of staff by Austin’s Elite are delayed for any reason beyond its control, including inclement weather, government acts, or mother nature, or the client’s interference with services, Austin’s Elite shall not be held in breach of this agreement.
This Agreement shall remain in effect until either party terminates this agreement upon 30 days written notice to the other Party.
You acknowledge that by submitting this contract you are required to remit to Austin’s Elite the balance of the invoice for services requested for the date listed, no later than 7 days prior to the date of your rental pickup/drop off.
By submitting this contract you agree with the terms of this agreement.
Thank you for choosing Austin’s Elite, we look forward to serving you!