Rate is subject to increase once your guest count increases over 35 people per staff member requested. Black out dates are subject to rate increase per staff member to book event. These will be discussed in advance & on your invoice.
Black button-down shirt, black slacks, and black tie is standard attire for all events. Specialty attire requests are subject to approval and may require provision by the client. I acknowledge that by submitting this contract I am required to remit to Austin’s Elite the balance of the invoice for services I have requested for the date(s) listed, seven (7) business days prior to the date of my event. During peak seasons and peak event dates we reserve the right to require a 4 hour minimum. Travel Time: All events outside the Austin service area will be charged round trip mileage fees. A rate of $11 per hour per staff member will be applied for the additional drive time outside of our current service area. Holiday Rates are increased by $10 per hour per staff member. Holidays include New Year’s Eve, New Year’s Day, Easter, the Fourth of July, Halloween, Valentine’s Day, Thanksgiving, Christmas Eve, and Christmas Day.
Payments: A 50% deposit is required in order to hold your date and get your event staffed on our schedule. The remaining balance is due seven (7) days prior to the event date. The invoice provided is a pre-event estimate based on your expressed needs and the information provided to us. Occasionally clients require additional unforseen services the day of the event. The final invoice will reflect any additional services provided during the event. The final invoice will be billed within (7) seven business days following the conclusion of the event. Any adjustments will be debited or credited to your account within seven (7) business days of the conclusion of your event. Invoices are typically provided in three days or less, but during peak times we allow seven (7) business days to process final invoices. Final invoice is due upon receipt.
All payments made with a credit/debit card are subject to a 3% processing fee.
Late Payments: A Credit Card is required to be left on file. If final balance is not paid by the the due date on your invoice, we will run the card on file and send you a receipt by email. There will be a $25 per day late fee added to invoice for every day past due date until payment in full is received. (If you choose to not leave a card on file or the card is declined.)
Cancellations: Austin Elite Staffing office hours are Monday through Friday from 9:00 am to 5:00 pm. Any cancellations that are made in advance of seven (7) business days prior to your event date are eligible for a full refund minus a 15% admin fee. Cancellations made prior to 4 business days are eligible for a 50% refund. Cancellations made within forty-eight (48) hours of the event will forfeit all payments. All cancellation notifications must be: made in writing (email accepted), submitted to AES during working business hours (Mon-Fri 9am-5pm except holidays), and acknowledged by AES personnel. Please send all cancellation requests to email@example.com. Our office staff will respond to such requests on the same business day they are received. Voicemails are not an approved cancellation method, but please also call us at (512)804-5851. Extenuating circumstances may factor into our decision to approve cancellations and/or make exceptions to our refund policy.
Alcohol: Neither the client nor anyone representing the client is allowed to request or knowingly allow service providers to serve liquor to minors. Service providers reserve the right to refuse service to anyone believed to be overly intoxicated, belligerent, or without proper proof of age. Our staff is required to follow all TABC laws and regulations. AES staff members will attempt to verbally notify the client and/or a responsible party if they witness an intoxicated person or disturbance. It is not Austin Elite’s policy to handle such cases. AES carries a four (4) million dollar limited liability insurance policy to cover staff incidentals. If individuals other than AES TABC certified staff members are found to be serving alcohol, or if alcohol service continues after AES staff has vacated the event, the insurance policy will be nullified and AES will not be liable.
All rentals are subject to the full charge if cancelled within 12 business days prior to event date. We partner with other rental companies to ensure we can offer you a one stop shop. We take on their fee’s and damage waivers to allow an easy transaction process. These rates are not reflected on your invoice.
All items that are lost, not returned, or come back damaged are subject to replacement fee in full for the items that were compromised.
Force Majeure: Notwithstanding anything to the contrary in this agreement, if the provisions of staff by the Vendor is delayed for any reason beyond its control, including inclement weather, government acts, or acts of mother nature, or the client’s interference with services, the Vendor shall not be held in breach of this agreement.
Standard pricing changes when guest to staff members is outside of our quality controlled suggestions, due to the amount of work expected per staff member increases once the ratio is above our set amount.
Austin’s Elite shall hire, train, supervise, and deploy a sufficient number of properly trained representatives, agents, contractors and/or employees to engage with the client in a timely and efficient manner and to properly meet the client’s and Austin’s Elite obligations, standards and policies. Austin’s Elite shall closely monitor our team members for the duration of the contract to ensure a superior service to customers in compliance with this contract. Our team members will execute their duties and provide excellent service. If unforeseen circumstances arise and an Austin’s Elite team member is not present for the event, Austin’s Elite will give full bill rate to a new team member to ensure the position is filled.
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